STRATEGIC INCIDENT MANAGEMENT PLATFORM

The KnowIT Incident Management platform is an elaborate solution for tracking and managing Incidents associated with your Products, Services, Assets, and more. The platform distinguishes itself from other commercial solutions by not only being fully integrated into our strategic Help Desk platform but also by providing your enterprise with the ability to collaborate on and manage the dependencies between Incidents registered and your most critical operational data entities. Our unique, web-based User Interface allows you to register and manage your data from anywhere in the world, from inception through closure. As Incidents are registered, the Incident Management system captures critical dependencies between data points that humans would typically leave out. Dependencies and relationships can be managed naturally, both, implicitly by the system and explicitly by any stakeholder. As data is entered throughout the lifecycle of Assets, Products, Releases, Resources, Organizations, and much more, the system naturally collects, registers, and manages relevant dependencies that are critical for strategic operational decisions. The centralized management and storage platform ensures that your stakeholders are sharing the same consistently fresh data, regardless of where they're located.

With the KnowIT platform your organization will be able to:

• Create and register your Incidents through trackable entities, from anywhere in the world with a simple form-based, web UI
• Edit and manage your Incidents from any location, world-wide
• Track changes to Incident dependencies as easily as changes to any other entities
• Have a world class ITIL Incident Management solution that naturally embeds and handles your enterprise's Incidents
• Quickly clone existing data entities to create new ones, minimizing your data entry and modification efforts
• Track and manage your information throughout your Organizations and Locations
• Trace Changes and Tasks back to Help Desk Incidents, Problems/Defects, Risks, Requirements, and much more
• Have a platform for global collaboration around Incidents, as they occur
• Search and find any entities or relationships from a common interface using simple or elaborate solutions
• Create elaborate reports directly within the KnowIT system
• View visual correlations and multidimensional relationships between your entities, relationships, and other relevant data throughout your world-wide Organization, within our industry leading CMDB
• Ensure that your Incidents are being managed as part of a larger, world-class Knowledge Management Solution
• And much more!

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