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WEB-BASED ENTERPRISE HELP DESK SOLUTION THE PROBLEM Traditional Help Desk solutions are either limited and affordable or elaborate and expensive. In either case, neither thoroughly integrates with the systems needed by your development, sales, marketing, and management staff, in a way that fosters collaboration. Nor do any options act as true Knowledge Bases that can be shared by your entire organization in a productive manner. What's worse is that as you grow, these systems become limiting and expensive to own. As for ITIL compliance, none are really adequate, leaving you to buy or build multiple solutions and then integrate them together to allow you to implement the kind of world class Service Delivery and Service Management solutions your organization needs to compete. THE CHALLENGE You're in the process of setting up a new support infrastructure for your company or in the process of optimizing an existing one. What's worse is you realize that ITIL compliance is the closest thing to a standard the industry really has and traditional solutions don't really comply with it. You need a modern, web-based solution that allows you to field calls from anywhere in the world and share data with stakeholders in all organizations within your company, globally, and instantaneously. You need a solution that routes data and relevant relationships to organizations that need the information the most and you need to implement it all in a quick and affordable manner while not sacrificing any quality or functionality, in the process of doing so. THE SOLUTION KnowIT is an out-of-the-box Help Desk solution that is fully compliant to modern ITIL standards and best practices. Track your engagement details in the form of Incidents, Problems, Requirements, and Risks as they get generated by your clients/customers and your end-users. As you generate and enter data into the system, it immediately shows up on the dashboards of the product owners and their relevant development and support teams. Its integrated Knowledge Management features ensure that any registered data instantly creates relevant relationships that make it a breeze to find previously logged issues and solutions in order to minimize your reaction time to new engagements. KnowIT's embedded Help Desk solutions ensure that your support staff is directly tied to the rest of your organization, eliminating the time wasted by traditional Help Desk solutions that don't formally share data with other organizations and/or other inter-regional stakeholders. |
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